My travel to Norway and Sweden was without a doubt, 2 great destinations to discover.
As travellers, we all long for a stress free, without any unexpected travel surprises to deal with. Air travel has been the cheapest and most convenient to travel in this day of age so it’s more accessible . Therefore we have all experienced flight delays, lost baggages or uncomfortable flight experiences.
As passengers from a service industry , all these unexpected experiences are beyond our control . We arrive at the airport on time, we check in, pass security and check our gates. Indeed a simple procedure but SAS Airlines took simplicity and turned it in a useless complexity that could have been avoided.
During my stay in Norway, I had planned to travel to Stockholm from Oslo, a 55 minute flight with SAS Airlines, Scandinavian national airline. After checking in and getting to my gate, I realised I was waiting longer than expected, I questioned a possible delay . I asked customer service at the airport what happened to my flight only to hear the flight left without me!
What ? I was speechless . How is this possible and why no one notified me ? No announcement, no email, no text message. How is this mishap even possible in 2017 when communication has become a piece of cake.
Customer service agent informed me that at Oslo Airport it is important to keep noise level down so they avoid making airport announcements. Last time I checked, it was not a church to enforce the importance of silence but an airport where there is constant traffic and noises. What if a child got lost in airport ? Is the level of noise still important ?
Once I went through the whole procedure to get my luggage , pass through security again, to my surprise SAS Airlines charged me for another ticket, I had to pay an extra 156$ . They claim that SAS Airlines did try to contact me on my wireless but guess what ? It was not even my number !!! They do not want to reimburse back the money.
Sas airlines did not want to take responsibility for their negligence , only to blame me to be to the gate on time.
This experience was so frustrating and unfair that I made a further complaint, only to get back an email that it is my responsiblity to check the gates. To my surprise , SAS Airlines constantly change gates without a notification. Upon my return back to Oslo , they changed gates 3 times, no notifications. Where is airport service?
Basically, they expect a passenger be glued to the gates announcement board but are unwilling to assist passenger to make their experience pleasant. I was responsible enough to make my airport experience the least stressful by checking on line, getting in 2 hours before . SAS Airlines did not take my concern and situation seriously.
I love the Scandinavian countries especially for their efficiencies and punctualities but this left me with a bad taste to never fly SAS Airlines ever again.
Upon reviews I have seen customers complaining about missing flights similar to my situation.
As a travel blogger it is important to inform my readers about services that are good but I also have a vital role to be honest about any injustices I see or experience in the travel industry.
This was one of them!
Seems like a very dishonest way to get more money from passengers. I am completely disappointed in SAS Airlines to never fly with them again, so beware my friends .
Share your experiences , I would love to hear !